Frequently Asked Questions

Choosing your trip

• How to make a booking
• Once I have made my booking, what’s next?
• Paired solo travellers

About my booking

• When are my payments due?
• Payment extensions
• How to make a payment on your booking

Before you depart

• When will tour documentation be provided
• Packing guide
• nib Travel Insurance

General Tour Information

• Hotel standards across packages
• What happens if I get sick on tour?
• How big are the coaches?

Credits

Credits issued on behalf of Inspiring Vacations

• Account Credit FAQs
• How to make a new booking with your credit
• Why have some costs been deducted from my credit amount?

Changes & Cancellations

• Cancellation policy
• How to cancel your booking
• How to change your departure date

Traveller Hub

• What is Traveller Hub?
• How to reset your password
• I'm having trouble logging into my account. What do I do?

COVID-19

• COVIDsafe Policy
• Status of my booking & future updates
• Will you provide a refund for my suspended booking?

Contact

Inspiring Vacations Information & how to contact our Inspiring Vacations team

• Who are we?
• Our Promise
• Contacting Inspiring Vacations

Promotions

Promotion details for Inspiring Vacations

• Past Promotions - 2019 & 2020
• Past Promotions - 2021
• Current Inspiring Vacations Promotions