Troubleshooting: How to reset your password


If you are not already logged in and cannot remember your password, please follow the below steps to reset your password:

  1. To reset your password please click HERE.
  2. Click on 'account'
  3. Submit the request to reset password.  Once you have completed this request, you will receive an email to update your password.

Please allow up to 24 hours to receive this email and check your spam inbox if not received. 



If you are already logged in but have forgotten your password, you can reset this by your account. Go to Account in the top right hand corner of the webpage.


Navigate to the Manage Profile section

  

Scroll down until you see Update Your Password and click the Change Password button.


This will then open up a section to input a new password. Hit save and your new password will be successfully updated. 

Should you have any difficulties, please contact our team for assistance.