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Frequently Asked Questions
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Help Center
Choosing your trip
Choosing your trip
Find details on room configurations, health & fitness, upgrades, pricing and more
Making a booking
How to make a booking
Can I book through my local travel agent?
I am having trouble making a booking online. What should I do?
Are transfers included?
General Questions
Travelling with Children
Room Policy for Families with Children
Room configuration options
Group sizes
I am travelling with friends but we have booked separately. Will we be in the same group?
Health & Fitness Requirements
Tour Pace Categories
Health, medical and mobility requirements
CPAP machine information
Wheelchair assistance
Travelling with medication requiring refrigeration
Extensions & Upgrades
Accommodation upgrades
Can you help me book arrangements outside of the standard itinerary?
Can I Alter the Tour Itinerary?
Extending Your Stay Before or After Your Package
Cruise Upgrades
Rail Upgrades
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Pricing & Availability
Is tipping included in the tour price?
Why do the prices vary between departure dates?
My preferred date is not available, is there a waitlist?
The price for the date I was interested in has changed. Why?
What payment arrangements do you have?
