General questions and answers to assist you with your Inspiring Vacations credit.
How do I make a new booking with my credit?
All bookings using your credit must be made online.
When you are ready to book, please follow the below steps:
If you are already logged in, simply click on 'Account' on the main navigation bar at the top right hand of the screen. If you are using a tablet or mobile, its the user icon located in the same spot that looks like this:
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If you are not logged in, please click HERE.
Find your preferred tour and available departure date and follow the Book Now prompts on the product page.
At the check out, please select Account Balance as the payment method. This will redeem your credit to your new booking without requiring a voucher code. Please note, the full credit applicable will apply to your booking once it has been processed. Any excess credit will remain in your account.
Who is the credit issued to?
The credit will be issued to the account holder on the original booking. The credit cannot be issued per passenger on the booking.
How much credit do I have?
You must be logged into your account to view your available credit.
Once logged in, click 'Account' and your credit will be on the left-hand side of your profile.
When does my credit expire?
Terms of your credit will be advised to you at the time of Credit issuance. You may click on your credit value and this will display to you details of your credit and any usage of it. If you are unsure of the expiry date and unable to locate the information you are looking for, please click 'Support' to contact our team for further assistance.
Can I use my credit for items other than Tours?
Terms of your credit will be advised to you at the time of Credit issuance. Credits may be redeemed against Inspiring Vacations Tours and Add-on's such as Optional tours, Pre/Post accommodation. They cannot be used for flight purchases through the flight booking portal or for cruise only products.
Do I need to rebook the same tour with my credit?
Inspiring Vacations is committed to providing a credit with as much flexibility as possible. Unless otherwise advised, you are not required to book the same tour, destination or operator. You may book any tour on our website, subject to availability. Please log into your account and to view the available dates.
How do I know what dates and departures I can book using my credit?
To determine availability and dates, please log into your account. All available dates will be provided along with the package information.
What if the new tour is cheaper than my previous booking?
No refund will be provided on the remaining credit. This credit can be used towards add-ons which can be purchased via our website or an additional tour.
What happens after I redeem my credit?
Your booking will be processed according to our normal fulfilment process. You will be required to complete your Traveller Booking Form after purchasing your tour. If you have any Special Requests, please outline these in the allocated field.