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Help Center

Choosing your trip

Choosing your trip

General Booking Questions

Travelling with Children

How to make a booking

Can I book through my local travel agent?

Group sizes

Paired solo travellers

How to advise us of health and mobility requirements

Can I have a brochure of tours posted to me?

I am having trouble making a booking online. What should I do?

Do I need a valid passport at the time of booking?

Once I have made my booking, what’s next?

I am travelling with friends but we have booked separately. Will we be in the same group?

Can I make a booking with you over the phone?

Flight FAQS

Room Policy for Families with Children

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Flight Inclusive packages

Can I use my frequent flyer points to upgrade my flights?

Which airline will I be flying with?

Can I request a price for my preferred flights before I book?

Tour only package

Are internal flights included when I book a tour land only?

If I purchase a land only deal, are transfers included?

Extensions & Upgrades

Accommodation upgrades

How can I add additional nights

Can you help me book arrangements outside of the standard itinerary?

Can I alter the tour itinerary?

How to extend your booking

Cruise upgrades

Can I upgrade my rail cabin?

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Pricing & Availability

Is tipping included in the tour price?

Why do the prices vary between departure dates?

My preferred date is not available, is there a waitlist?

The price for the date I was interested in has changed. Why?

Extended Cancellation Terms - FAQs

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