How to book flights in the Traveller Hub

This explanation shows how to book via our flight system for all products sold as Flight Inclusive, Flight Add-on, or Land Only.

Once you have received an email from us inviting you to select and book your flights, you will be able to use our flight booking system. Please take note that access to the flight system will be unavailable if:

  • Your booking has not been confirmed yet, this includes any additional arrangements.
  • Your passenger details are incomplete.
  • Your tour departure date is more than 11 months away.

 

Follow these steps to select your flights.

  1. Log in to your Traveller Hub. You can do this by using your account email address and password. When you are logged in, click the Account button on the top right-hand corner of your screen.





  2. You will now be in your online Dashboard. On the left-hand side select Bookings, identify your upcoming holiday, and select Manage for you to view all booking details.

You are now managing your booking. Where it says “Flights” Please click “Book Flights With Us” to access our Flight Portal.

 

3. The Flight Portal will open and your search will automatically start. The details of the search are pre-defined based on your tour and departure date

If you have purchased additional pre or post nights as part of your package, these will automatically be included in your search. 

Changing your departure city: If the departure city that is pre-populated is incorrect, simply click on the city and type in the city you’d prefer to depart from:

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Extending your dates: If you would like to arrive sooner than or depart later than your tour, you can click on the “Extend Dates” option which will then allow you to choose flight dates that suit you. There is no need to extend for any additional pre or post nights purchased as part of your package, as these will automatically be included in your search. Note that if you extend your dates, you will need to arrange for your own accommodation.

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4. Once the search is completed, it will show flight results that match your tour search criteria

 

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5.  If you wish to search for specific flight durations, airlines or a maximum number of stops, you can refine your search by using the filters on the left-hand side of the portal.


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6. Should you wish to see Premium Economy or Business Class options, you can click on the boxes at the top. These are always sorted by cheapest flight first. Should you be interested in First Class flights, please get in touch with us directly.

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Similarly, should you wish to see the cheapest or the quickest economy flights first, you can click on the boxes at the top. 

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7. You can click on a flight to view the full details of the flight:

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8. To proceed with a flight, Click 'Select flights' to choose that flight, and then click “Next” to proceed with that flight choice. 

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9. On the next page, you will be able to enter your passenger and passport details. Note that if you have previously submitted your passenger and passport details in your Traveller hub more than 48 hours prior to choosing a flight, these details will be locked and you will need to contact us to make any changes. Call our dedicated support team on 1300 88 66 88 for assistance

 

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10. On the final step, you are able to review your flight choice and make payment with a credit card.

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11. Congratulations, your booking has been successfully purchased. E-tickets will be available in your Traveler Hub account within 7 days.