If I purchase something on tour and wish to make a return, can you assist?

Purchases made during the tour are the sole responsibility of the customer. We cannot guarantee that the products or services will meet your expectations. While our tour guides may suggest locations for purchasing specific souvenirs or items, the choice to buy these is ultimately up to you.

If you decide to return an item to the retailer and seek a refund or exchange, please attempt to resolve this directly with the retailer first, just as you would in your home country. If you are unsuccessful in obtaining a refund or exchange, we can offer assistance by coordinating with our local team. However, we also recommend contacting your bank or credit card company to explore the option of a charge-back for the transaction. For further details, please consult your bank or credit card provider.