Find the answers to your transfer questions here, including how to know if these will be arranged for you, and how to book through our online portal if not!
How do I know if I have transfers included in my package?
- To determine if your package already has transfers included, you can log into your Traveller Hub HERE.
- Once logged in, click on 'Bookings' followed by 'Manage'.
- From here, you will be able to view all the necessary information for your package. Underneath your package name on the right, you will be able to view your travel itinerary which will outline all inclusions and exclusions. You'll also be able to view your invoice which will display any extra services you might have added to your booking.
- If a transfer is listed in the inclusions or specifically displayed on your invoice, our dedicated Operations Team will book these on your behalf. If there are no transfers listed, you're welcome to book your own through our online portal!
Who can access the Transfer Portal?
- At this time, our portal is only available to customers who have booked through our Australian storefront.
- We are working towards releasing this portal to our customers in New Zealand, Canada, United States and India, and aim to have this accessible by the end of April 2024.
- Travel agents do not have access to our travel portal at this time.
What style of transfers can I book?
- Both domestic and international transfers are available to book through our portal so you can arrange to be picked up from your home/hotel and taken to the airport, and vice versa.
- A range of private transfers is available to book to suit all travel party sizes, from smaller vehicles to buses. When you proceed to make a transfer booking, you will find an image showing the style and information about the transfer company to help guide you.
- Please note, limited transfer options may be available depending on the location/time you are travelling.
How do I add transfers to my booking?
To find out the cost and book your transfers, please kindly follow the steps as outlined HERE.
Please note transfers are only available to be booked once your tour has been confirmed. We recommend booking your transfers close to departure, once you have received your final documentation which will confirm your arrival and departure hotels. Transfers are available to book through our portal up until seven days prior to departure.
Can I cancel or change my transfer?
All transfers cancelled at least 48 hours prior to the confirmed pick-up time are 100% refundable. If you are outside of this time frame and which to make a change, please simply cancel and rebook your transfer with the updated details.
Any cancellations made within 48 hours of your confirmed pick-up time are strictly non-refundable. Should you wish to make any changes, please liaise directly with your selected transfer supplier using the contact details in your Transfer Confirmation email.
How can I cancel my transfer?
To cancel your transfer you must send an email to support@inspiringvacations.com.
If you plan on booking a replacement transfer, please proceed with this booking and any difference in funds will be highlighted on your invoice. If the balance is owing, please ensure this is paid immediately. Should a refund be due, our dedicated finance team will be notified.
Full terms and conditions can be found here.