Discover everything you need to know about your transfers booked through the Transfer Portal in Traveller Hub, including changes, cancellations and what to expect when trying to find your driver.
How do I know if I have transfers included in my package?
- To determine if your package already has transfers included, you can log into your Traveller Hub HERE.
- Once logged in, click on 'Bookings' followed by 'Manage'.
- From here, you will be able to view all the necessary information for your package.
- Select the package you have purchased by clicking on its name, and you will be taken to a page with all the relevant details. To see what is included and excluded, simply scroll down to the respective sections.
- If a transfer is listed in the inclusions or specifically displayed on your invoice, our dedicated Operations Team will book these on your behalf. If there are no transfers listed, you're welcome to book your own through our online portal!
What types of transfers are available for booking?
- Transfers can be conveniently booked at your tour destination through our portal, allowing you to arrange transportation from the airport to your hotel and back again.
- A variety of private transfer options are available to accommodate different group sizes, ranging from compact vehicles to larger buses. As you go through the booking process, you'll encounter an image that showcases the type of transfer along with relevant information about the transfer company to assist you in making your choice.
- Please note, limited transfer options may be available depending on the location/time you are travelling.
How do I add transfers to my booking?
To find out the cost and book your transfers, please log into your Traveller Hub and click 'Manage'. Select the option of 'Transfer' and the Portal will launch:
Please note transfers are only available to be booked once your tour has been confirmed. We recommend booking your transfers close to departure, once you have received your final documentation which will confirm your arrival and departure hotels. Transfers are available to book through our portal up until 7 days prior to departure.
Can I change my transfer booking voluntarily?
If you wish to make changes to your transfer booking more than 7 days before your travel date, you can do so by logging back into the transfer portal or by emailing support@inspiringvacations.com for assistance.
For any changes needed within 7 days of your travel or up to 24 hours prior to pick-up, please reach out directly to the transfer provider. You can find their contact information on your transfer voucher that was emailed to you at time of booking.
Keep in mind that modifications to your reservation may result in additional charges.
Please be aware that fees may apply for changes, even if they are prompted by unforeseen circumstances, such as a change in your flight schedule. In these cases, we recommend reaching out to the transfer company directly to explore options for rescheduling or adjusting your booking.
How can I cancel my transfer?
For transfers booked via your Traveller Hub, you may cancel your reservation up to 24 hours before departure for a full refund. Please note that cancellations made within 24 hours of the departure time are non-refundable.
Please be aware that cancellation fees will still apply, even if the cancellation is due to unforeseen circumstances, such as a change in your flight schedule. In these cases, we recommend reaching out to the transfer company directly to discuss potential options for rescheduling or adjusting your booking.
What will happen if I have an involuntary change to my transfer requirements?
What do I need to do before departure to be ready to meet my driver?
- Download Whatsapp: To connect with your driver seamlessly, please ensure you have WhatsApp downloaded and an account set up before your departure.
- Update your flight times: In the event of a flight schedule change, please update your booking details prior to departure.
- Download or print your transfer voucher: Please download or print your transfer voucher and retain a copy to facilitate a smooth arrival process.
How do I meet my driver?
Your driver will reach out to you via WhatsApp as their primary means of communication. Therefore, it is essential to have the app installed on your phone and to be connected to WiFi or a mobile data plan upon your arrival. Depending on the airport's logistics, your driver may be waiting for you in the arrivals area with a sign, or they might message you to direct you to a specific pick-up location. Being available to receive their instructions is crucial for a smooth transfer experience.
Full terms and conditions can be found here.