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      Transfer Portal FAQ'S

      Discover everything you need to know about your transfers booked through the Transfer Portal in Traveller Hub, including changes, cancellations and what to expect when trying to find your driver.

       

        PRE-TRANSFER BOOKING QUESTIONS 

       

      How do I know if I have transfers included in my package?

      • To determine if your package already has transfers included, you can log into your Traveller Hub HERE.
      • Once logged in, click on 'Bookings' followed by 'Manage'. 
      • From here, you will be able to view all the necessary information for your package.
      • Select the package you have purchased by clicking on its name, and you will be taken to a page with all the relevant details. To see what is included and excluded, simply scroll down to the respective sections.
          • If a transfer is listed in the inclusions or specifically displayed on your invoice, our dedicated Operations Team will book these on your behalf. If there are no transfers listed, you're welcome to book your own through our online portal!

      Who can access the Transfer Portal?

      • Currently, our portal is exclusively accessible to customers who have made direct bookings. Travel agents do not have access to this portal. If you are a travel agent, please reach out to our team for assistance with providing a quote.

      What style of transfers can I book?

      • Both domestic and international transfers are available to book through our portal so you can arrange to be picked up from your hotel and taken to the airport, and vice versa.
      • A range of private transfers is available to book to suit all travel party sizes, from smaller vehicles to buses. When you proceed to make a transfer booking, you will find an image showing the style and information about the transfer company to help guide you. 
      • Please note, limited transfer options may be available depending on the location/time you are travelling. 

      How do I add transfers to my booking?

      To find out the cost and book your transfers, please log into your Traveller Hub and click 'Manage'.  Select the option of 'Add Transfer' and the Portal will launch:

       

      Please note transfers are only available to be booked once your tour has been confirmed. We recommend booking your transfers close to departure, once you have received your final documentation which will confirm your arrival and departure hotels. Transfers are available to book through our portal up until seven days prior to departure.

       

      TRANSFER ALTERATIONS AND CHANGES 

      Can I change my transfer booking voluntarily?

      More than 7 days before travel, to make changes to your transfer, please either log back into the transfer portal, or, email support@inspiringvacations.com.

      If you need to make a change to your reservation within 7 days of travel, or up to 24 hours before pick up, please contact the transfer provider directly. You can find all contact details on your transfer voucher. 

      Please note any changes to your reservation may incur an additional cost. 

      How can I cancel my transfer?

      For transfers booked via your Traveller Hub, you may cancel your reservation up to 24 hours before departure for a full refund. Please note that cancellations made within 24 hours of the departure time are non-refundable. 

      For cancellations less than 48 hours of pickup time please contact us via phone or live chat to ensure we can action immediately.

       

       What will happen if I have an involuntary change to my transfer requirements?
      In the event that your pick-up time changes by more than 3 hours, please be advised that the provider may be unable to honour your booking as you will be classified as a 'no show'.  If you have prior notice that you will be delayed, please immediately contact the transfer provider directly, using the details on your voucher, and advise them of your delay.  They will be able to advise you whether they can accommodate the change or whether you will be a 'no show'.

       

      TRANSFER - BEFORE DEPARTURE 

       

      What do I need to do before departure?

      • Download Whatsapp: 

        • To connect with your driver seamlessly, please ensure you have WhatsApp downloaded and an account set up before your departure.

           
      • Update your flight times:

        • In the event of a flight schedule change, please update your booking details prior to departure.

           
      • Download or print your transfer voucher:

        • Please download or print your transfer voucher and retain a copy to facilitate a smooth arrival process.

           

         

      TRANSFER - UPON ARRIVAL QUESTIONS 


      How do I meet my driver?
      Your driver will try to contact you via WhatsApp message as their first preference, so please ensure you have this downloaded on your phone, and connect to either WiFi or a data-plan on your arrival.  Depending on the airport logistics, the driver may be holding a sign in arrivals for you, or, they may message you to request that you meet them in a designated pick-up location, so being available to receive their instructions is critical.  


      What do I need to do upon arrival?
      • Connect to WIFI
        • When you land, please connect to the internet, this will allow you to receive alerts and contact the driver via whatsapp. 

      • Check Whatsapp

        • Please verify if your driver has communicated with you. They will provide updates regarding their arrival and current location.



      Full terms and conditions can be found here.