Discover everything you need to know about your transfer options, including how to check if transfers are included in your package and how to conveniently book them through your Traveller Hub.
How do I know if I have transfers included in my package?
- To determine if your package already has transfers included, you can log into your Traveller Hub HERE.
- Once logged in, click on 'Bookings' followed by 'Manage'.
- From here, you will be able to view all the necessary information for your package.
- Select the package you have purchased by clicking on its name, and you will be taken to a page with all the relevant details. To see what is included and excluded, simply scroll down to the respective sections.
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- If a transfer is listed in the inclusions or specifically displayed on your invoice, our dedicated Operations Team will book these on your behalf. If there are no transfers listed, you're welcome to book your own through our online portal!
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Who can access the Transfer Portal?
- Currently, our portal is exclusively accessible to customers who have made direct bookings. Travel agents do not have access to this portal. If you are a travel agent, please reach out to our team for assistance with providing a quote.
What style of transfers can I book?
- Both domestic and international transfers are available to book through our portal so you can arrange to be picked up from your home/hotel and taken to the airport, and vice versa.
- A range of private transfers is available to book to suit all travel party sizes, from smaller vehicles to buses. When you proceed to make a transfer booking, you will find an image showing the style and information about the transfer company to help guide you.
- Please note, limited transfer options may be available depending on the location/time you are travelling.
How do I add transfers to my booking?
To find out the cost and book your transfers, please kindly follow the steps as outlined HERE.
Please note transfers are only available to be booked once your tour has been confirmed. We recommend booking your transfers close to departure, once you have received your final documentation which will confirm your arrival and departure hotels. Transfers are available to book through our portal up until seven days prior to departure.
Can I change my transfer booking?
To make changes to your transfer, please email support@inspiringvacations.com. Where you are making changes within 72 hours of pick up,please contact the transfer provider directly. You can find all contact details on your transfer voucher.
For confirmed transfer bookings made on or before February 10, 2025, you can make changes to your reservation up to 48 hours prior to departure. Please contact our team for assistance. Changes requested within 48 hours of your scheduled pick-up time may not be available, we recommend contacting the transfer provider directly.
For transfers booked via your Traveller Hub after February 11, 2025, you can make changes to your reservation up to 24 hours prior to departure. Changes requested within 24 hours of your scheduled pick-up time may not be available, we recommend contacting the transfer provider directly.
Please note any changes to your reservation may incur an additional cost.
How can I cancel my transfer?
To cancel your transfer, please email support@inspiringvacations.com. Where you are cancelling within 72 hours, please contact our team via phone or live chat to ensure we can promptly action the request.
For confirmed transfer bookings made on or before February 11, 2025, you can cancel your reservation up to 48 hours prior to departure and receive a full refund. However, any cancellations within 48 hours of your scheduled pick-up time will not be refundable.
For transfers booked via your Traveller Hub after February 12, 2025, you may cancel your reservation up to 24 hours before departure for a full refund. Please note that cancellations made within 24 hours of the departure time are non-refundable.
For cancellations less than 48 hours of pickup time please contact us via phone or live chat to ensure we can action immediately
Full terms and conditions can be found here.