We have established comprehensive policies and procedures to support our customers who may experience health issues while on tour. If you start to feel unwell, please inform your tour guide immediately. They will coordinate with a medical professional to ensure you receive the necessary care.
Your tour guide, along with a medical professional, will evaluate your condition to determine if you are fit to continue the tour. If it is decided that you cannot proceed, you will need to sign a release form, and we will help arrange for your safe return home.
All expenses incurred during this period will be the responsibility of the customer. We recommend that you retain all receipts and relevant documentation to assist with any travel insurance claims you may need to file.
Before embarking on your tour, it is essential to schedule a visit with your doctor for a health assessment. This will help ensure that you are fit for travel and that you have an adequate supply of all necessary medications for the duration of your trip.
Depending on your destination, it is important to verify whether you need a letter from your general practitioner (GP) to present upon arrival when retrieving your medications.