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General Booking Questions
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Extensions & Upgrades
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About my booking
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Flights
Before you depart
Tour documentation
Budget & Preparation
Passports, Visas & Insurance
General Tour Information
Health & Fitness Requirements
Accommodation
On-Tour Information
Transportation
Optional Tours and Sightseeing
Meals
Credits
Changes & Cancellations
Cancellation
Booking Changes
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Help Center
General Tour Information
Choosing your trip
General Booking Questions
Flight Inclusive packages
Tour only package
Extensions & Upgrades
Pricing & Availability
About my booking
Payments
Troubleshooting
Flights
Before you depart
Tour documentation
Budget & Preparation
Passports, Visas & Insurance
General Tour Information
Health & Fitness Requirements
Accommodation
On-Tour Information
Transportation
Optional Tours and Sightseeing
Meals
Credits
Changes & Cancellations
Cancellation
Booking Changes
Traveller Hub
COVID-19
Contact
About Us
Getting In Touch
Promotions
Completed Promotions
Active Promotions
Travel Agents
I booked with a Travel Agent
Travel Agents Guide
General Tour Information
Visit Japan Fast Track registration
Health & Fitness Requirements
CPAP machine information
Wheelchair assistance
Tour fitness levels
Travelling with insulin
Altitude Sickness (AMS)
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Accommodation
Hotel standards across packages
Location of hotels
On-Tour Information
Will I have internet access?
Can I expect any changes to the itinerary?
What are the start and finish times every day?
Luggage on tour
Arriving on tour
Hotel tea and coffee facilities
Is porterage included?
If I purchase something on tour and wish to make a return, can you assist?
What happens if I get sick on tour?
Will I have a tour guide with me the whole time?
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Transportation
Are airport transfers included?
Does the coach have a toilet on board?
How big are the coaches?
Does the coach have wi-fi?
Optional Tours and Sightseeing
When do I select my optional tours?
Are entry fees to attractions included in the tour price?
How much free time is there on tour?
Meals
I have a dietary requirement, can this be accommodated?
Are any western meals included?
Can specific meals be accommodated?
What sort of breakfast can I expect at the hotel?